Terms of Service

1. Acceptance of Terms

By accessing or using Fleeq's website and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Services.

These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and Fleeq ("we," "us," or "our").

2. Description of Services

Fleeq provides the following services:

• Custom Resources as a Service: On-demand provisioning and management of digital resources
• Managed Infrastructure: Servers, virtual machines, and containerized environments
• Compatible Systems: Pre-configured development environments and integrated toolchains
• Custom Development: Bespoke applications, systems, and integrations

3. Account Registration

To access certain Services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your credentials secure and confidential
• Accept responsibility for all activity under your account
• Notify us immediately of any unauthorized access

4. Service Agreements

Specific services may be governed by individual Service Agreements or Statements of Work ("SOW") that supplement these Terms. In the event of a conflict between these Terms and a specific Service Agreement, the Service Agreement shall prevail for that particular service.

Service-specific terms, including pricing, deliverables, timelines, and scope, will be outlined in the applicable Service Agreement.

5. Payment Terms

• Fees for Services are specified in the applicable Service Agreement
• Payment is due within 30 days of invoice unless otherwise agreed
• All fees are non-refundable unless explicitly stated otherwise
• Late payments may incur interest at a rate of 1.5% per month
• We reserve the right to suspend Services for overdue accounts
• Prices are exclusive of applicable taxes unless otherwise stated

6. Acceptable Use

You agree not to use our Services to:

• Violate any applicable law, regulation, or third-party rights
• Distribute malware, viruses, or other harmful software
• Engage in unauthorized access to systems or networks
• Send spam, phishing, or unsolicited communications
• Host content that is illegal, defamatory, or infringing
• Interfere with or disrupt the integrity of our infrastructure
• Attempt to reverse-engineer or decompile our systems
• Resell or redistribute Services without written authorization

7. Intellectual Property

Our Property: All content, trademarks, logos, and intellectual property on the Fleeq website and Services are owned by or licensed to Fleeq. You may not use, copy, or distribute these without our prior written consent.

Your Content: You retain ownership of any content or data you provide through our Services. You grant us a limited license to use, process, and store your content solely for the purpose of providing the Services.

Custom Development: Ownership of custom-developed work will be specified in the applicable Service Agreement. Unless otherwise agreed, custom code developed for you transfers to your ownership upon full payment.

8. Service Availability

We strive to maintain high availability of our Services. However, we do not guarantee uninterrupted access. Services may be temporarily unavailable due to:

• Scheduled maintenance (with reasonable advance notice)
• Emergency maintenance or security updates
• Circumstances beyond our reasonable control

For uptime guarantees, please refer to our Service Level Agreement.

9. Data and Backups

While we implement reasonable backup procedures for managed infrastructure, you are ultimately responsible for maintaining your own backups. We are not liable for any data loss resulting from:

• Your actions or omissions
• Third-party actions
• Force majeure events
• Service termination or account closure

10. Limitation of Liability

To the maximum extent permitted by law, Fleeq shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill.

Our total liability for any claim arising from or related to the Services shall not exceed the total amount paid by you to Fleeq during the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Fleeq and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

12. Termination

Either party may terminate Services with 30 days' written notice unless otherwise specified in a Service Agreement. We may terminate or suspend your access immediately if:

• You breach these Terms or any Service Agreement
• You fail to make timely payments
• Your use poses a security risk to our infrastructure
• Required by law or regulation

Upon termination, you will have 30 days to retrieve your data before it is permanently deleted.

13. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or the Services shall be resolved through good-faith negotiation, and if necessary, binding arbitration.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on our website. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

15. Contact

For questions about these Terms, please contact us at [email protected].